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Email Essentials: How To Write Effective Emails And Build Great Relationships One Message At A Time Owen What if we rocked theMake email work for you, not against you. The guidelines and techniques in this book will make that happen. Reading, writing and managing e mail is taking up an increasing amount of our time. But are we using it right? Just as body language helps you to make an impression in person, what you write and how you write it affects what people think of you and your organisation. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well